Privacy Policy

01 Data We Collect

Company Information

• Company name, commercial registration number, and legal address.
• Civil ID of the authorised representative.
• Contact person name, email address, and phone number.
• Bank account details for earnings settlement.
• Signed digital partnership agreement and onboarding documents.

Operational Data

• Configured service areas, vehicle fleet details, and available time slots.
• Order acceptance and rejection history.
• Delivery performance metrics: on-time rate, acceptance rate, failure rate.
• COD collection and remittance records.

Driver Data

• Driver full name, phone number, and civil ID.
• Vehicle registration details and driving licence information.
• Real-time GPS location during active delivery shifts.
• Pickup and delivery photo proof images captured via the driver app.
• Individual delivery history and status logs.

02 How We Use Your Data

• To register and manage your DC Partner account and partnership agreement.
• To broadcast delivery orders to your account based on your service area and capacity.
• To assign and track drivers against accepted orders.
• To monitor and display real-time driver GPS location for order tracking visible to clients.
• To calculate earnings, process COD settlements, and generate payment statements.
• To investigate delivery disputes using photo proof, GPS logs, and status records.
• To measure and report your performance metrics within the platform.
• To send operational notifications: new order alerts, acceptance timers, and settlement confirmations.

03 Driver GPS & Location Data

Driver GPS coordinates are collected through the Karrix driver mobile application only during active delivery shifts. This data is used solely for:

• Displaying live driver position to the assigned client for order tracking.
• Verifying proximity at pickup and delivery locations for proof-of-delivery validation.
• Resolving disputes where location context is relevant.

GPS tracking stops automatically when the driver ends their shift or goes offline in the app. Location history older than 30 days is permanently deleted.

04 Photo Proof Images

Drivers capture package photos at pickup and a delivery confirmation photo upon successful handover. These images are stored securely and are accessible to the relevant client and Karrix operations staff only. Photos are retained for 90 days after the delivery date and then permanently deleted, unless an open dispute requires extended retention.

05 Data Storage & Security

All partner and driver data is stored on secure servers. Data in transit is encrypted via HTTPS/TLS. Access is restricted to authorised Karrix personnel on a need-to-know basis. Driver civil ID and bank account data are stored with additional encryption at rest.

06 What We Do Not Do

• We do not sell partner or driver data to third parties.
• We do not share driver civil IDs or personal details with clients.
• We do not track driver location outside of active delivery shifts.
• We do not use partner performance data for any purpose other than platform operation.

07 Sharing of Information

Partner and driver data is shared only as strictly necessary:

• Clients: Driver first name and live location are shared with the relevant client during an active delivery for tracking purposes only.
• Legal compliance: Data may be disclosed if required by Kuwait law, court order, or government authority.
• Infrastructure providers: Hosting and cloud services processing data under strict confidentiality obligations.

08 Data Retention

• Company account data is retained for 2 years after partnership termination.
• Driver profiles are retained for 1 year after they are deactivated.
• Delivery records and financial data are retained for a minimum of 3 years.
• GPS location history is deleted after 30 days.
• Photo proof images are deleted after 90 days unless subject to an open dispute.

09 Your Rights & Data Deletion

You may request access to, correction of, or deletion of your company or driver data by emailing [email protected] with the subject "Partner Data Request". Include your company name and registered email address.

For individual driver data deletion requests, the DC Partner company administrator must submit the request on the driver's behalf. Requests are processed within 30 days.

10 Changes to This Policy

Material changes will be communicated via email at least 7 days before taking effect. Continued operation as a DC Partner constitutes acceptance.

11 Contact Us